13Case study
iSwiftFix
A website and a CRM, taken back from the last developer.
iSwiftFix fixes phones at the customer's door across Osceola County. A previous developer company had built the business a WordPress site on one host and a CRM on a Cloudflare account the owner did not control. We moved both into one app on iswiftfix.com, kept every customer and job, rebuilt the SEO so the business can be found on Google and in AI search, and added what the old setup was missing.
01Where he started
iSwiftFix sends a technician with the parts on board to a customer's home or office, so a cracked screen or a dying battery gets fixed in the driveway instead of a shop.
The business ran on two systems a previous developer company had set up. The website was WordPress on a hosting plan, with plugins for pricing and booking. The CRM, where jobs, customers, quotes, signed agreements and stock lived, ran on Cloudflare under the developer's account, not the owner's.
That meant two logins, two bills, bookings passed between the two, and a business whose records sat in someone else's account.
02What he needed
Everything in one place he owns, without his customers or his team noticing a change. Same site, same prices, same admin screens he already knew.
Then the things the old setup never did: confirmation emails, a better way to price parts, and a stock count he could trust.
03What we did
One app, one domain
The website and the CRM now run as one app on iswiftfix.com, on one database. The old CRM address forwards to the new one, so saved links still work.
Nothing lost
Customers, jobs, quotes, signed agreements, photos and stock were moved over and checked against the old system before the switch. The site pages and the CRM's answers were compared against the originals until they matched.
The same screens
The site looks the way it did, and the admin he already knew works the way it did. Prices are now edited in his own Pricing screen instead of a WordPress plugin.
Found on Google and in AI search
We fixed the SEO, with a page for each town he serves, from Kissimmee and St. Cloud to Poinciana and Davenport. We also set the site up for AI search, so when someone asks Google's AI or an assistant for phone repair near Kissimmee, iSwiftFix is a business it can name.
04On Google, before and after
Before, a search for iSwiftFix did not bring up iSwiftFix. Google corrected the name to SwiftFix, its AI answer pieced the business together from a Yelp listing, and a car repair shop in Connecticut and a handyman in Philadelphia filled the side of the page. iswiftfix.com was nowhere on it.
In under five days, iswiftfix.com was the first result. Google's AI answer now names iSwiftFix with its phone number, address and hours, and the business listing with its five-star reviews sits beside it.
05What we added
Emails that go out on their own
A booking confirmation with a calendar invite, an alert to the owner for every new booking, and a thank you with review links when a repair is done. Each one shows on the job in the CRM.
A chat that books
A scripted website chat in English and Spanish that answers common questions and books a repair. No AI guessing at prices.
Parts priced from the supplier
Screens, batteries and back glass sync daily from his parts supplier with cost and photos. He sets a margin and decides which new prices go live.
His own stock
An inventory page for what is actually in the van, with a Bought button when parts arrive. Battery and back glass jobs take the part off the count.
Admin on his phone
The CRM installs on a phone like an app, with a tab bar for inventory and pricing and a weekly view of the business.
★The result
One domain, one login, and a business he owns.
The site and the CRM now run as one app on iswiftfix.com, on accounts the business controls, with every record from the old systems carried over.
In under five days the site went from missing on Google to the first result, with Google's AI answer naming the business, and a page for every town he serves.
We still look after it, and new work for the business comes to us.
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