05Case study
Doorstep
One link that shows the homeowner the whole job, from the van to the receipt.
Doorstep is our job tracking product for plumbers, HVAC, electricians and other home service companies, shown here with a sample plumbing job in Tampa. The homeowner gets one link by text. On it they watch the van come to them on a map, see photos of what the tech found, sign a change order, pay the invoice and rate the visit. The office watches the same job from its side and every step is logged.
01Why we built it
Waiting at home for a tech with a four hour window is the part of a repair people hate most. The next worst part is a bill that is bigger than the quote with no warning.
We built one page that fixes both: the homeowner always knows where the tech is, sees what he found, and nothing extra happens without their signature.
02The job, step by step
Booked
The link shows the window, who the tech is, what to clear out before he gets there, and the price quoted on the phone.
On the way
The van moves along the real driving route on a map, with the arrival time counting down and the distance left.
Findings
The tech posts a photo and a plain note about what is wrong before doing anything beyond the quote.
Change order
Extra work comes with a photo, a reason and the new total. The homeowner signs with a finger to approve, or declines and the tech does the original job only.
Paid and rated
Before and after photos, the invoice with tax on parts, a card payment, and a rating. Four or five stars gets a link to post it on Google, and a low rating goes privately to the owner.
03How it is built
Two views, one job
The office and the homeowner's link share the same job. Open the homeowner's link in its own tab and it follows every press in the office.
Real routes
The van's route is a real driving route from OSRM, drawn on OpenStreetMap, and played back faster than real time in the demo.
Payments
The card step runs in test mode in the demo. For a company it connects to their own payment account.
★The result
The homeowner knows what is happening at every step.
The demo runs a full job from booking to a paid, rated invoice. Press through it from the office side and watch the homeowner's phone change.
For a company, the brand, the texts, the price book and the review link are theirs.
Want this for your jobs?
We can build job tracking around how your crew already works, with your brand on the link your customers get. The first call is 15 minutes and costs nothing.